McCarthy, J., Wright, P., 2010. Experience-centered design: designers, users, and communities in dialogue. Morgan & Claypool, [San Rafael, Calif.?].
Part 2: Doing Experience-Centred Design.
Experience centred design tells stories. These stories are from the teller, the listen and the characters within it. These stories are collected through focus groups, diary studies, cultural probes and role play. Dialogue is a vital part of design in order for stories and experience to be conveyed it must be explored in depth through conversation. Questions are asked and themes extracted from the responses. Dialogue is an important part of the experience, you relate through listening and waiting for inspiration or understanding. Dialogue also allows for creativity and openness. By telling a story you feel free to express yourself in a unique way. You will also respond differently when you are allowed the freedom to speak about something which affected you.
-designers are likely to learn about what their general ambitions for the project mean to the users.
-need for reflection on practice, in evaluation which pays attention to the diversity of voices.
- importance of empathy to describe user-designer relationships.